Day 1

• TM History | proud to be

• Global direction | TM as strategic parter

• What are the biggest challenge of our membership [discussion]O

• Our short term operation challenges

Day 2

• Our goals

• Solution hub [discussion]

• Operation prioritization

• Future of membership

• Talent Experience output

• Talent Growth output

• Talent Capacity output

• RFS - November 2021 output

Day 1

• We are #P4P

• Development-centric mindset

• Effective communication

Day 2

• State of MXP & program basics

• MX Standards

• Analyzing people

• Investing in our people

Day 3 

• Development-centric processes

• Planning people investments

• Program innovation

• Preparing for MC 22.22 Planning

Day 1

• MX Track Intro & the bigger picture of the Membership Experience

• The MX Standards

• Delivering MX Standards and expectations around what makes a great membership experience 

• Network Management as MCVP MX

Day 2

• The importance of data, routines and perspective

• Personal effectiveness as MCVP MX 

• Reason > Rationality as an MCVP

• Fuck-Up night

Day 3 

• On recruitment, selection and allocation 

• Performance Management 

• R&R and Performance Campaigns

• Culture Management